Privacy Policy

1. Personal Data We Collect

The personal data we collect depends on how you interact with Arcavine.

Information You Provide to Us

You may provide information such as:

• your name;
• business email address;
• telephone number;
• company name, position, or professional role;
• billing and transaction information;
• information submitted through forms, email, calls, or other communications;
• information included in campaign briefs, partnership inquiries, questionnaires, or project materials;
• preferences, approvals, feedback, and other information relating to our services.

Where payments are processed through a third-party payment provider, that provider may collect payment-card or financial information directly. Arcavine may receive limited transaction information necessary to confirm and administer the payment.

Client and Campaign Information

When providing creator growth, influencer marketing, UGC, or related services, we may receive and process information concerning:

• brands, employees, contractors, and representatives;
• campaign objectives and briefs;
• products and target audiences;
• creator candidates and approved creators;
• creator communications and partnership status;
• commercial terms and approvals;
• content, campaign, and performance information;
• other information reasonably necessary to operate and manage the engagement.

Creator and Professional Information

Because Arcavine provides creator sourcing, outreach, partnership management, and related services, we may collect professional information concerning creators, influencers, brand representatives, and other relevant business contacts.

This may include:

• name and professional identity;
• business or professional contact information;
• social media usernames and profile URLs;
• publicly available profile and content information;
• audience, content category, platform, and professional characteristics;
• company or brand affiliation;
• publicly available partnership or commercial information;
• correspondence with Arcavine;
• campaign eligibility, partnership status, preferences, and relevant notes.

Such information may be provided directly by the individual, supplied by a client or service provider, or obtained from publicly available professional sources, websites, social platforms, or other lawful sources.

We seek to collect only information reasonably relevant to our services and business activities.

2. Information Collected Automatically

When you use the Site, we or our service providers may automatically collect certain technical or usage information, including:

• IP address;
• browser and device information;
• operating system;
• referring and exit pages;
• pages viewed;
• approximate location derived from IP information;
• dates and times of visits;
• interactions with the Site; and
• cookie or similar technology identifiers.

We may use this information to operate the Site, understand its usage, diagnose technical issues, maintain security, and improve our services.

3. How We Use Personal Data

We may use personal data for purposes including:

• responding to inquiries and communicating with prospective clients;
• providing proposals, onboarding, and customer support;
• performing and administering our services;
• creating and managing creator pipelines;
• identifying, researching, evaluating, and coordinating with creators and professional partners;
• conducting creator outreach and partnership communications;
• managing campaign briefs, approvals, negotiations, and workflows;
• facilitating communications between brands and creators where appropriate;
• processing and administering payments;
• maintaining business and campaign records;
• improving our Site, services, workflows, and client experience;
• performing analytics and measuring Site activity;
• protecting Arcavine, our clients, creators, users, and systems against fraud, misuse, or security threats;
• complying with legal, regulatory, contractual, accounting, and operational requirements; and
• carrying out other purposes directly related to the reason the information was collected.

We will not use personal data for a materially different purpose without taking any steps required under applicable law.

4. Marketing Communications

We may communicate with clients, prospective clients, creators, and other professional contacts regarding Arcavine’s services or relevant business opportunities where permitted by applicable law.

Where Hong Kong’s requirements governing the use of personal data for direct marketing apply, Arcavine will take the steps required by applicable law before using personal data for such purposes.

You may ask us to stop using your personal data for direct marketing at any time and without charge by contacting us at [email protected] or by using any unsubscribe mechanism included in the relevant communication.

Operational communications relating to an existing inquiry, client engagement, creator partnership, transaction, or service are not necessarily marketing communications.

5. Cookies and Similar Technologies

The Site may use cookies or similar technologies to:

• enable Site functionality;
• remember preferences;
• understand Site traffic and usage;
• maintain security; and
• improve Site performance and user experience.

Some cookies may be provided by third-party services used for analytics, scheduling, hosting, or other Site functionality.

You may configure your browser to block or delete cookies. Certain Site functions may not work properly if some cookies are disabled.

Where applicable law requires consent for particular cookies or tracking technologies, we will request such consent before using them.

6. How We Share Personal Data

We do not sell or rent personal data to third parties for their independent marketing purposes.

We may disclose personal data where reasonably necessary to operate our business or provide our services, including to:

Service Providers

We may use trusted providers for functions such as:

• website hosting and infrastructure;
• cloud storage;
• business email and communications;
• CRM and workflow management;
• analytics;
• scheduling;
• payment processing;
• creator research or professional data services;
• campaign management;
• security; and
• other operational services.

These providers may process personal data on our behalf or as otherwise described in their own privacy terms.

Clients and Creator Partners

Where necessary to facilitate a creator partnership or campaign, relevant information may be shared between Arcavine, the applicable client, creator, agency, representative, or other party involved in the collaboration.

We seek to limit such disclosure to information reasonably necessary to evaluate, establish, administer, or complete the relevant partnership.

Professional Advisers

We may disclose information to accountants, lawyers, consultants, insurers, or other professional advisers where reasonably necessary.

Legal Requirements and Protection of Rights

We may disclose information when we reasonably believe disclosure is required or permitted by applicable law, regulation, court order, governmental request, legal process, or where necessary to:

• protect our legal rights;
• investigate suspected fraud or unlawful activity;
• enforce agreements;
• protect the safety or security of Arcavine, our clients, creators, or others; or
• establish, exercise, or defend legal claims.

7. International and Cross-Border Processing

Arcavine is based in Hong Kong, but we work with clients, creators, platforms, and service providers internationally.

As a result, personal data may be processed, stored, or accessed in jurisdictions outside Hong Kong.

Where we transfer or permit the processing of personal data outside Hong Kong, we take reasonable and practicable steps appropriate to the circumstances to protect the information and to require relevant service providers or recipients to handle it consistently with applicable privacy and data-protection obligations.

The privacy and data-protection laws of another jurisdiction may differ from those applicable in Hong Kong.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected or for directly related purposes, including where retention is reasonably necessary for:

• providing services;
• maintaining client or creator relationship records;
• managing ongoing or historical campaigns;
• resolving disputes;
• enforcing agreements;
• maintaining business, tax, or accounting records;
• preventing fraud or abuse; or
• complying with legal or regulatory requirements.

When personal data is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable law and legitimate recordkeeping requirements.

9. Data Security

We take reasonable and practicable administrative, organizational, and technical measures designed to protect personal data against unauthorized or accidental access, processing, disclosure, alteration, loss, erasure, or other misuse.

Access to personal data is limited where reasonably practicable to persons and service providers who require it for legitimate business purposes.

No method of Internet transmission, electronic storage, or information-security system is completely secure. Accordingly, we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live and the laws applicable to our processing of your personal data, you may have rights relating to your personal data.

Under applicable Hong Kong privacy law, individuals may have rights to request access to personal data held about them and to request correction of inaccurate personal data.

Other applicable privacy laws may provide additional rights in certain circumstances, which may include rights to request:

• information about how personal data is processed;
• access to personal data;
• correction of inaccurate data;
• deletion of certain data;
• restriction of certain processing;
• withdrawal of consent where processing is based on consent;
• objection to certain uses of personal data; or
• a portable copy of certain information.

These rights are subject to applicable legal requirements, limitations, and exemptions.

To make a privacy-related request, contact [email protected].

We may take reasonable steps to verify your identity before processing a request.

11. Direct Marketing Opt-Out

You may request at any time that Arcavine stop using your personal data for direct marketing.

We will not charge you for exercising this right.

You may opt out by:

• following the unsubscribe instructions included in an applicable marketing email; or
• emailing [email protected].

An opt-out from marketing does not prevent us from sending communications reasonably necessary to administer an existing business relationship, inquiry, creator partnership, transaction, or service.

12. Information Concerning Other Individuals

If you provide Arcavine with personal data concerning another individual, you should only do so where you are permitted to provide that information.

Where appropriate, you should ensure that the individual is aware that their personal data may be provided to and processed by Arcavine for the relevant purpose.

13. Children’s Privacy

The Site and Arcavine’s services are primarily intended for businesses and professional users and are not directed toward children.

We do not knowingly seek to collect personal data from children through the Site.

Where a creator partnership legitimately involves a person who is legally a minor, Arcavine may require the involvement or authorization of a parent, guardian, representative, or other appropriate responsible person as required by the circumstances and applicable law.

14. Third-Party Websites and Platforms

The Site may contain links to websites, social platforms, payment services, scheduling tools, or other services operated by third parties.

Those services are independently operated and may collect or process information under their own privacy policies.

Arcavine is not responsible for the privacy practices, security, or content of third-party services merely because the Site links to or integrates with them.

We encourage you to review the privacy terms of any third-party service you use.

15. Business Transfers

If Arcavine undergoes a merger, acquisition, restructuring, financing, sale of assets, transfer of business, or similar transaction, personal data may form part of the assets or operations transferred in connection with that transaction.

Where applicable, we will take reasonable steps to ensure that personal data remains subject to appropriate protections.

16. Hong Kong and International Users

Arcavine is operated from Hong Kong.

Our handling of personal data is subject to the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) where applicable.

Because Arcavine operates internationally, privacy or data-protection laws in other jurisdictions may also apply to particular individuals or processing activities.

Nothing in this Privacy Policy is intended to limit any rights that cannot lawfully be limited under applicable privacy or data-protection law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• our services;
• the Site;
• our data-processing practices;
• technology;
• service providers; or
• applicable legal or regulatory requirements.

When we update the Privacy Policy, we will publish the revised version on this page and update the “Last Updated” date above.

If a change materially affects how we handle personal data, we may provide additional notice where appropriate or required by law.

18. Contact Us

If you have questions about this Privacy Policy, our handling of personal data, or would like to exercise a privacy right, please contact: [email protected].

We will review privacy inquiries and complaints and take reasonable steps to address them in accordance with applicable law.